Megan Pilko, NHA., Administrator
Megan currently holds the title of Administrator at Opis Island Lake Center. She is responsible for the operations and oversight of the facility and its team members. She received her Bachelor of Science degree from the University of Florida in Animal Biology and her Master’s degree in Health Services Administration. She is passionate in providing the highest standards of care for customers, family members, and team members.
Tracy Ramsay, BS, Director of Nursing
As the director of nursing, Tracy is responsible for the overseeing of the nursing services in at Opis Island Lake Center. In her role Tracy directs, plans and coordinates service activities of professional nursing and auxiliary nursing personnel in rendering customer care. Tracy interprets center policies and regulations to all nursing personnel and ensures compliance, as well as analyzes and evaluates nursing and related services rendered to improve quality of customer care and to better utilize staff time and abilities. Tracy also ensures the provision of in-service training programs for nursing personnel. Tracy has over 20 years experience in the nursing profession, with 10 years in long-term nursing management. She has worked as a staff nurse, nursing supervisor and nurse manager and also as a director of nursing in centers with 200+ bed capacity. She directs the nursing team in providing care for customers in the hospice in-patient Care unit, ventilator dependent care unit and short-term rehabilitation Unit. Tracy graduated from Florida Hospital College of Health Science with a Bachelor of Science in Nursing and the University of Phoenix with a Master’s in Nursing and Education.
Robert G. Kaplan, MD, FACP, CMD, Medical Director
Dr. Kaplan, MD, FACP, CMD, is Board Certified in Internal Medicine with a CAQ in Geriatrics, and is a Certified Medical Director. He has an extensive background in Long-Term Care, and serves as a multi-facility Medical Director and attending physician. He also recently assumed the position of Associate Medical Director, Optum (formerly) Evercare, Florida. He is currently President of the Florida Medical Directors Association. He is also a member of the American Medical Directors Certification Program Board, currently serving as Vice-Chairman. For the past several years he has been an AMDA faculty member teaching the Core Curriculum, and assumed the position of Course Chair in January 2014. Dr. Kaplan is a Fellow of the American College of Physicians, was a practicing internist for approximately 20 years, and is a former Chairman of the Department of Medicine and Medical Staff resident of South Seminole Hospital in Longwood, FL. A graduate of New York University, and the University of Brussels School of Medicine, Dr. Kaplan completed his residency at the Genesee Hospital in Rochester, NY.
Lauren Troise, Senior Admissions Liaison
As senior admissions liaison of Opis Island Lake Center, Opis Ruleme Center, and Opis Bayview Center, Lauren assists families in the admission process by explaining features and benefits that our center offers, identifies payer sources and explains those benefits to families, and communicates with center team members regarding all incoming admissions for a smooth transition into quality care. Lauren has seven years of customer service experience and has specialized in the long-term care admissions process since 2012. She attended the University of Central Florida.